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Terms & Conditions

If we make a mistake on your order, we will do everything possible to correct it.  Please inform us of any problems with your order within 7 days of receipt.

Please select carefully--2016 ornaments are not returnable for refund or exchange.

No returns will be accepted without a return authorization number.  The return authorization number must be requested via email within 7 days of receipt of your order.  (If you request a return authorization number from us and haven't heard from us within 48 hours--please CHECK YOUR SPAM FOLDER.  We answer our email promptly, but sometimes our responses don't get through your email filters.) Your return must be received by us within 10 days of the issue date of your return authorization number.   Shipping & handling charges are not eligible for refund.  Retired ornaments and collectibles are subject to a 15% restocking fee.  

If you request an order cancellation after your order has been shipped, the order will be subject to the terms for returns.